Storage Lambeth Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Lambeth provides storage and related removal services within the United Kingdom. By making a booking, using our storage facilities, or instructing us to handle or transport your goods, you agree to be bound by these Terms and Conditions.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business who books or uses our services.
Services means any storage, removal, packing, loading, unloading, handling or associated services provided by Storage Lambeth.
Goods means the items and property that you ask us to store, move, pack, handle, or otherwise deal with.
Contract means the agreement between you and Storage Lambeth for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
Site means any storage premises or facility operated or arranged by Storage Lambeth.
2. Scope of Services
Storage Lambeth provides secure storage facilities and related removal services, which may include collection, delivery, packing, and handling of your goods. The exact scope of the Services will be set out in our quotation or booking confirmation.
We reserve the right to refuse any order or part of an order at our sole discretion, including but not limited to where we reasonably believe that goods are prohibited, hazardous, illegal, unsafe, or unsuitable for storage or transport.
3. Booking Process
3.1 Requests for quotations can be made by contacting Storage Lambeth through our accepted communication channels. Any quotation issued is an invitation to treat only and is not a binding offer.
3.2 A booking is not confirmed until you have accepted our quotation and we have issued a written confirmation of booking, which may be by electronic means. At that point, a Contract is formed subject to these Terms and Conditions.
3.3 You are responsible for ensuring that all information provided to us at the time of booking is accurate and complete, including addresses, access details, parking requirements, dates, times, and an accurate description and volume of goods.
3.4 If, on the day of service, we find that the information provided was materially inaccurate or incomplete, we may adjust the price, reschedule, or decline to perform all or part of the Services. Any additional costs arising from such inaccuracies will be your responsibility.
4. Quotations and Pricing
4.1 Unless otherwise stated, our quotations are based on the information you provide, including access conditions, distance, volume, nature of goods, and time required.
4.2 We may amend a quotation if:
The Services are not carried out within 28 days of the quotation date.
You request changes to the scope, date, or time of the Services.
Additional Services are requested or reasonably required on the day.
There are unforeseen delays or access issues beyond our control.
4.3 Unless otherwise specified, our charges include standard labour and use of vehicles and storage space. Additional charges may apply for packing materials, specialist equipment, additional labour, waiting time, or extended hours.
5. Payments and Charges
5.1 You agree to pay all charges in accordance with the terms set out in our quotation or booking confirmation.
5.2 For storage services, charges are usually payable in advance for each storage period. For removal services, we may require payment in full or a deposit prior to the service date, with any balance payable on completion or as otherwise agreed.
5.3 We accept payment by the methods notified to you at the time of booking. Payments must be made in pounds sterling.
5.4 If you fail to make any payment when due, we may:
Charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full.
Withhold performance of any Services, including suspending access to stored goods.
Exercise a lien over your goods and, after reasonable notice, sell or dispose of them to recover our charges and associated costs, subject to applicable law.
5.5 You are responsible for all local charges, tolls, congestion charges, parking fees, fines, and penalties arising from the Services, except where caused by our negligence.
6. Cancellations and Changes
6.1 You may request to cancel or rearrange the Services by giving us notice in writing. The following cancellation charges may apply:
If you cancel more than 7 days before the agreed service date, no cancellation fee will usually apply, although any non-refundable third-party costs may be charged.
If you cancel between 2 and 7 days before the service date, we may charge up to 50 percent of the quoted price.
If you cancel less than 2 days before the service date or on the day of service, we may charge up to 100 percent of the quoted price.
6.2 Any request to change the service date, time, or scope is subject to availability and our agreement. We may treat substantial changes as a cancellation and new booking, with cancellation charges applying accordingly.
6.3 We may cancel or postpone the Services where:
You fail to pay amounts due.
We cannot safely or legally perform the Services.
Circumstances beyond our reasonable control prevent or materially hinder performance, such as severe weather, accidents, or disruptions.
In such cases, we will aim to rearrange the Services with you, but we will not be liable for any resulting losses, except as set out in these Terms and Conditions.
7. Customer Responsibilities
7.1 You must ensure that suitable access is available at the collection, storage, and delivery locations, including parking, entry routes, and internal access. Any parking permits or permissions required must be obtained by you in advance, unless otherwise agreed.
7.2 You must be present or represented by an authorised adult during collection and delivery, unless specifically agreed otherwise in writing. You are responsible for checking the premises and goods at the end of the service.
7.3 You are responsible for proper packing of goods unless you have requested and paid for our packing services. We accept no liability for loss or damage caused by inadequate or improper packing by you or third parties.
7.4 You must not ask our staff to undertake any work or service that falls outside the agreed scope, is unsafe, or is prohibited by law or by these Terms and Conditions.
8. Prohibited and Restricted Items
8.1 You must not submit for storage or transport, and we may refuse or dispose of, any:
Explosive, flammable, corrosive, toxic, or otherwise hazardous materials.
Illegal goods, stolen items, or items obtained unlawfully.
Perishable goods, including food items likely to rot or attract pests.
Animals, plants, or other living organisms.
Cash, securities, or high value items such as jewellery, precious metals, or works of art, unless we have expressly agreed in writing and special arrangements have been made.
8.2 If such items are found among your goods, we may remove, dispose of, or hand them to the relevant authorities without compensation, and you will be liable for any related costs, loss, or damage incurred by us.
9. Waste and Environmental Regulations
9.1 Storage Lambeth operates in accordance with relevant waste and environmental regulations. We are not a general waste disposal service, and our Services do not include removal or disposal of household or commercial waste unless expressly agreed and appropriately licensed.
9.2 You must not present waste or prohibited items for storage or removal. Where waste removal is agreed, it will be carried out in line with applicable legislation, and you will be responsible for any fees, levies, or disposal charges.
9.3 If you leave unwanted items at our Site or instruct us to remove items that are considered waste under applicable laws, you warrant that you have the right to dispose of those items and will indemnify us against any claims, fines, or penalties arising from unlawful disposal.
9.4 We may refuse to handle or remove any items which we reasonably believe would breach environmental or waste regulations, or which present a health, safety, or pollution risk.
10. Storage Terms
10.1 Storage periods are agreed in advance and are usually charged on a recurring basis. You may request to extend or terminate storage by giving us reasonable notice, subject to availability and settlement of all outstanding charges.
10.2 Access to your stored goods may be by appointment only and is subject to our operating hours and security procedures. We may require proof of identity or authority before granting access.
10.3 You must not store or attempt to store prohibited items, nor tamper with or damage any part of the Site, security systems, or other customers goods.
10.4 If you fail to pay storage charges or do not collect your goods after reasonable notice, we may exercise a lien and, in accordance with applicable law, sell or dispose of the goods to recover unpaid charges and reasonable costs.
11. Our Liability
11.1 We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this clause.
11.2 We are not liable for loss or damage arising from:
Inadequate or improper packing by you or others.
Normal wear and tear, gradual deterioration, or inherent defects in the goods.
Changes in atmospheric conditions, including damp, mould, rust, or mildew, unless caused by our failure to take reasonable care.
Loss or damage where goods were already defective or fragile in nature.
Acts or omissions of third parties, including landlords, local authorities, or other service providers, which are outside our control.
11.3 Our total liability for loss or damage to goods, whether arising in contract, tort, or otherwise, shall not exceed the lower of:
The reasonable replacement value of the affected goods.
The amount of any cover or limit we have expressly agreed in writing.
11.4 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress.
11.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.
12. Insurance
12.1 You are responsible for arranging suitable insurance for your goods while they are in transit or in storage, unless we have expressly agreed in writing to provide or arrange cover.
12.2 Any insurance arranged through or by us will be subject to separate terms and conditions and policy limitations. It is your responsibility to carefully review any policy and ensure that the cover is adequate for your needs.
13. Claims and Complaints
13.1 If you believe that loss or damage has occurred to your goods, or you have a complaint about our Services, you must notify us in writing as soon as reasonably practicable.
13.2 For visible damage or short delivery, notification should normally be made on the day of service or as soon as the issue is discovered. For non-visible damage, notification should be made within a reasonable time after discovery.
13.3 We may require reasonable evidence of the loss or damage, including photographs, inventories, and proof of value. You must give us a reasonable opportunity to inspect the goods and investigate the circumstances.
13.4 We will aim to respond to complaints fairly and promptly. Any settlement will be subject to the limitations of liability set out in these Terms and Conditions and any applicable insurance policy.
14. Force Majeure
14.1 We will not be in breach of the Contract or liable for any delay or failure in performance where such delay or failure results from events or circumstances beyond our reasonable control. These may include, but are not limited to, extreme weather, natural disasters, accidents, fires, strikes, lockouts, civil unrest, road closures, or acts of government.
14.2 Where a force majeure event occurs, we will inform you as soon as reasonably practicable and take reasonable steps to minimise the impact. The time for performance will be extended by a period reasonably necessary to overcome or work around the event.
15. Data Protection and Privacy
15.1 We will process your personal data in accordance with applicable data protection laws in the United Kingdom. We will use your information for the purposes of providing the Services, managing our relationship with you, and meeting our legal and regulatory obligations.
15.2 We may share your details with our staff, contractors, insurers, and professional advisers where necessary for the performance of the Services or protection of our legitimate interests, but we will not sell your personal data to third parties.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Contract, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and Storage Lambeth agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
17.3 You may not assign or transfer any of your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights or obligations where necessary for the provision of the Services, provided that this does not materially affect your rights.
17.4 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and Storage Lambeth regarding the Services and supersede any prior understandings or agreements, whether written or oral.
By proceeding with a booking or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
